TERMS & CONDITIONS

What is your returns policy?

• Books must be returned within 14 days of dispatch.
• Books must be clean, unmarked and in pristine condition.
• Pages must not have been turned.
• The cover and spine must not be creased.

RETURNS / EXCHANGES

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. However, you can return your book to us, and place a new order to receive the book of your choice. Please return your book(s) to us using the method detailed below:

How do I return my item(s)?

• Re-pack the book in its original packaging.
• Cover the address with the label at the bottom of your order form.
• Return the parcel and obtain proof of postage. Keep your certificate of postage safe as you may need it.
• We’re sorry, but we are unable to offer free returns and returns must be made at your own cost.*Please note, refunds will not be given on items deemed unfit for resale; reasons may include:
• Coffee/tea/other liquid marks
• Strong odours
• Damaged and obviously read books

What should I do if I receive an incorrect or damaged item?

Please send us an e-mail or Facebook message with your order number, book title/s and your address, plus details of the problem.

*A customer cannot claim for a refund or replacement if he/she alters the item or causes any damage to the item.

Gift voucher/discount code terms

Please note that voucher codes and discount codes can only be used once. If an item is returned from an order that had a discount code applied, the value of the gift voucher/code used will be deducted from any refund. Unfortunately, gift vouchers/codes that have been redeemed cannot be reissued even in the case of a refund taking place.